Kelly Tran07:29 13 Mar 24
UPDATE 12/2024
Amir's follow-up service after project finish is top-notch, almost a league of his own. Our kitchen countertop, LVP floor and master bathroom experienced a few issues due to seasonal temperature swings. Amir quickly sent his sub-contractors to resolve them at no cost to us. We are thankful that our home is well taken care of by Amir's team. We plan to engage this company again when we remodel our office and child bathroom.
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03/2024
We finished a major remodel with American Remodeling Experts in late 2023, including our kitchen, master bathroom, powder room and flooring on our 1st level. We selected this company after interviewing 12 general contractors, and we are very happy with the end result.
- Quality: Amir assembled a great team of professional sub-contractors who took pride in their work. On most days, the core team worked on our house from 8.30am to 7pm, and cleaned up after themselves really well. Other sub-cons came to our job site many times until we were satisfied with the smallest details. Amir personally vetted all finish items’ specifications to minimize installation risks before we made purchases .
- On-time delivery: We moved out to a temp apartment to escape construction dust. To our surprise, Amir finished our big remodel within 12 weeks as promised on his contract. His project manager, Sveta, was super responsive to our texts/calls, frequently updating on-site progress with lots of details and photos.
- Customer care: Amir was a great listener. We had a terrible remodel experience in our first home 8 years ago, and became extremely careful with this remodel. We asked a million questions, and Amir always answered them with great technical details. On occasions that we disagreed with each other, Amir always showed patience and chose to protect our benefits. Amir was also very understanding of our remodel anxiety. Although our project was unexpectedly delayed 1 week due to our baby’s hospitalization, Amir still managed to move stuffs around to ensure the remodel finish on time. After we moved out to our temp apartment, his team carefully lined up plastic walls around working areas and turned on an industrial air purifier to prevent dust spreading to other parts of our house. At the end, he also sent in a team of cleaners to freshen up the space before we moved home. Up till today, Amir is still very responsive to our home-related questions.
- Design: Amir is not the type of contractors who simply take your money and say yes to all your asks. He’d push you to think out of the box, and explore bold design elements that make your house “uniquely you”. I really enjoy my new kitchen and master bathroom as both functional and creative spaces.
- Cost: This company was not cheap. In fact, it was one of the most expensive companies among the 12 GCs we interviewed. We went ahead with Amir because we knew apart from price, on-time delivery and quality were very important to us. Amir understood our budget constraint, so he helped us source for affordable finish items that still met our design requirements. Thanks to his contractor discounts, we saved ~10K for quartz countertop and cabinets.